We offer a 5-day return policy, allowing customers to request a return within 5 days of receiving their order.

Eligibility for Returns

To be eligible for a return, the item must be:

  • In its original condition – unused, unworn, with tags, and in its original packaging.
  • Accompanied by the original receipt or proof of purchase.

How to Initiate a Return

To initiate a return, please contact us at info@ceravepakistan.com.pk Kindly note:

  • The customer is responsible for arranging and covering the cost of return shipping via a courier service to our provided address.
  • Returns must be approved prior to sending. Any items returned without prior authorization will not be accepted.

For any questions related to returns, feel free to reach out to us at info@ceravepakistan.com.pk

Damaged or Defective Items

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and take appropriate action.

Non-Returnable Items

The following items are not eligible for return:

  • Used or opened products (including items with broken seals)
  • Gift cards
  • Electronic devices
  • Health and personal care items
  • Shipping charges, bank fees, and any third-party processing fees

Additionally, we do not accept returns on sale items or promotional offers.

Exchanges

Exchanges are only available for items that are received in defective or damaged condition. To request an exchange for the same item, please email info@ceravepakistan.com.pk and return the item to us using a trackable courier service.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval of your refund. If approved, the refund will be processed to your original method of payment within 10 business days. Please note that your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@ceravepakistan.com.pk

Shipping Returns

All return shipping costs are the responsibility of the customer. Returns must be sent to the designated address provided upon approval.

For further inquiries regarding returns or exchanges, please contact us at info@ceravepakistan.com.pk