Privacy Policy

Who we are

Suggested text: Our website address is: https://ceravepakistan.com.pk.

Comments

Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Suggested text: If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Suggested text: Visitor comments may be checked through an automated spam detection service.

This Privacy Policy outlines how CeraVe Pakistan (“we,” “us,” “our,” or the “Site”) collects, uses, discloses, and safeguards your personal information when you access or interact with our website, ceravepakistan.com.pk, utilize our services, make a purchase, or otherwise communicate with us (collectively, the “Services”). In this policy, “you” and “your” refer to the user of the Services, whether you are a customer, visitor, or any other individual whose information we may collect.

Please read this Privacy Policy carefully. By accessing or using any of our Services, you consent to the collection, use, and disclosure of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, please refrain from using the Services.

1. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, applicable laws, or operational requirements. We will update the “Effective Date” at the top of this page and post the revised version on our Site. We may also take additional steps to notify you if required by applicable law.

2. Collection and Use of Personal Information

Over the past 12 months, we have collected personal information through various channels, depending on your interaction with us. This information enables us to deliver and improve the Services, fulfill legal obligations, and protect our rights and users.

a. Information You Provide Directly

We may collect the following categories of personal information that you voluntarily submit:

• Contact Information: Name, address, phone number, email address
• Order Details: Billing/shipping addresses, payment confirmation, contact information
• Account Information: Username, password, security question responses
• Shopping Activity: Items viewed, added to cart or wishlist
• Customer Support: Information provided through inquiries or messages

Certain features may require you to provide this information. If you choose not to, some functionalities may be unavailable.

b. Information Collected Automatically (Cookies and Tracking Technologies)

We collect data on your interaction with the Services, known as Usage Data, using cookies, pixels, and similar technologies. This may include:

• Device and browser type
• IP address and network details
• Interaction data such as time on page, clicks, and other engagement metrics

c. Information Received from Third Parties

We may receive personal information from third-party sources, such as:

• Service providers (e.g., payment processors, hosting partners)
• Marketing and advertising partners
• Analytics providers
• Vendors acting on our behalf

Any data obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy or privacy practices of such third parties.

3. How We Use Your Personal Information

We use your personal information to:

• Provide Services: Fulfill orders, process payments, manage your account, deliver products, handle returns and exchanges, and send relevant updates
• Marketing & Advertising: Send promotional communications and personalize advertising based on your interactions with us
• Security & Fraud Prevention: Detect and investigate fraudulent, illegal, or malicious activities; protect our platform, users, and systems
• Customer Support & Communication: Address inquiries and support requests, improve service delivery, and manage business relationships

4. Cookies

We use cookies to enhance your browsing experience, remember preferences, and collect analytics. You can manage cookie preferences through your browser settings. Blocking cookies may impact functionality or performance of the Services.

Third parties may also use cookies for advertising or analytics. Disabling cookies does not necessarily prevent information sharing with third-party advertisers.

5. Disclosure of Personal Information

We may share your personal information in the following instances:

• With Service Providers: To facilitate functions such as payment processing, IT support, logistics, and analytics
• With Business or Marketing Partners: To improve our offerings and deliver promotional content (subject to their privacy policies)
• With Your Consent: For specific disclosures, such as shipping or social media integrations
• With Affiliates: Within our corporate group for internal business operations
• As Required by Law or in Business Transactions: To comply with legal obligations or in connection with mergers, acquisitions, or insolvency proceedings

6. Personal Information Disclosed in the Past 12 Months

We have disclosed the following categories of personal information for business purposes:

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

We have “sold” or “shared” (as defined under applicable law) personal information in the past 12 months for advertising and marketing, including:

• Identifiers, Commercial Information, Internet/Usage Data
• Shared with marketing and business partners

7. User-Generated Content

Any content (e.g., reviews) you submit in public areas of our Services may be accessible to others. We cannot control how such information is used by third parties and recommend caution when sharing personal information in public forums.

8. Third-Party Links and Services

Our Site may contain links to third-party websites or services. These are governed by their respective privacy practices, and we are not responsible for their content, data handling, or security. You should review their policies before engaging with them.

9. Children’s Privacy

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has submitted personal information, please contact us to request its deletion.

10. Data Security and Retention

We implement commercially reasonable safeguards to protect your personal information. However, no system can guarantee complete security. Please avoid transmitting sensitive data through unsecured channels.

We retain personal information as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required by law.